Steamshare Policies

1. Terms of Service

• You are buying shared access to a Steam account, not the account itself. You do not own it and never take it over.
• The account's login credentials and Steam Guard authenticator secret stay with the seller at all times. You are not given the authenticator — you get a fresh login code on demand via the lookup page.
• Each time you want to log in, use the lookup page (with your Shopee Buyer ID + Order ID) to get a currentSteam Guard code. Codes are time-limited — get a new one each session, don't try to reuse an old one.
• You agree not to:
  • Change the account password, email, or Steam Guard/2FA settings
  • Attempt to remove or replace the authenticator
  • Share your Order ID / Buyer ID or the resulting login code with anyone else
• The account may be shared with other buyers of the same game. There's no guaranteed exclusive play window — if you and another buyer want to play at the same time, one of you will be logged out. This is a known limitation of the shared-access model, not a malfunction.
• Because access depends on Steam's platform and the account remaining in good standing, availability is not 100% guaranteed. See the Refund Policy below for what happens if the account becomes unavailable.

2. Refund Policy

If the account is banned, suspended, or otherwise unavailable:

• The lookup page will show “temporarily unavailable, contact support” instead of a code. This is expected behavior when an account's status is marked banned or recovering — you are not doing anything wrong.
• Contact support (see Section 3) with your Order ID and Buyer ID as soon as you see this message.

• Replacement first: if a working alternate account with the same game is available, you'll be switched to it within 48 hours of contacting support.
• Refund if no replacement: if no replacement account is available within 7 daysof the account going unavailable, you're entitled to a full refund of that order.
• Refunds are processed through Shopee's standard refund/return flow for the order.

Not covered by refund:

• Change of mind after successfully receiving a working login code and playing.
• Issues caused by the buyer changing account settings in violation of the Terms of Service above.

3. Support Contact

Need help with a lookup, a banned account, or a refund?

Message us through Shopee chaton the order you bought from. That's the fastest way to reach us — your order is already attached, so we can look it up straight away.

Include your Shopee Order ID and Buyer ID when you reach out — it speeds up resolution.